Return Policy
At OlyPolly, we take pride in our products and want our customers to be happy with their purchase. If for any reason you need to make a return, we have a simple and easy process to ensure your satisfaction. Contact us and we will assist you with your return request.
Returns & Exchanges
For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at oly@olypolly.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return or exchange.
Return Shipping
Shipping instructions will be included with your return authorization.
Eligible Items
The following items: Clearance items, Final Sale items, Special-Order items, Custom Products, Crochet Patterns and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the items being returned/exchanged does not meet the criteria set forth within this policy.
Condition of Items
Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.
Form of Payment
Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
If you have any questions about this return policy, please contact us at oly@olypolly.com